Who we are
Tree Solutions VIC operates this website as a referral service for tree work in Melbourne, Victoria. This policy explains how we handle personal information. We aim to handle it consistently with the Australian Privacy Principles.
What we collect
When you call us, we may collect:
- your name, phone number and email address;
- your suburb or street address;
- details about the job, including any photos you send;
- anything else you choose to tell us.
The website may also collect technical information such as browser type, pages visited and general location, through standard analytics and server logs. This does not identify you by name.
How we use it
We use your information to:
- pass your enquiry to an independent local contractor so they can contact you and quote;
- respond to your questions;
- keep a record of enquiries;
- improve the website.
We do not sell your personal information.
Who we share it with
Because this is a referral website, your enquiry details are shared with the contractor who will quote on your job. That contractor handles your information under their own privacy practices. We may also use service providers, such as form and hosting providers, who process data on our behalf. Some of these providers may store data outside Australia.
We may disclose information where required by law.
Storage and security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. No method of transmission over the internet is completely secure.
Access and correction
You can ask for access to the personal information we hold about you, or ask us to correct it, by calling (03) 4709 0797. We may need to confirm your identity first.
Cookies
The site may use cookies or similar technology for analytics. You can control cookies through your browser settings.
Complaints
If you have a concern about how we have handled your information, contact us first so we can try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner.
Changes
We may update this policy from time to time. The current version is always on this page.